{
  "name": "Sam — Lever AI Dispatch",
  "description": "Sam is a 24/7 AI phone and text dispatcher for plumbing and home-services contractors. Delegating agents can hand off emergency, after-hours, or overflow jobs by providing job type, city or ZIP, timeframe, and a callback number. An insurance-claim lane accepts water/fire mitigation intake when explicit policyholder consent is included. Sam confirms intake in under 60 seconds and returns a booking artifact with ticket reference and status. Operated by ProPlum Network / Lever AI.",
  "supportedInterfaces": [
    {
      "url": "https://agent.lever-ai.app/",
      "protocolBinding": "JSONRPC",
      "tenant": "",
      "protocolVersion": "1.0"
    }
  ],
  "provider": {
    "organization": "ProPlum Network (Lever AI)",
    "url": "https://lever-ai.app"
  },
  "version": "1.1.0",
  "capabilities": {
    "streaming": false,
    "pushNotifications": false,
    "extensions": [],
    "extendedAgentCard": false
  },
  "securitySchemes": {},
  "securityRequirements": [],
  "defaultInputModes": [
    "text/plain"
  ],
  "defaultOutputModes": [
    "text/plain"
  ],
  "skills": [
    {
      "id": "emergency-job-intake",
      "name": "Emergency Job Intake",
      "description": "Accept a plumbing or home-services emergency job and confirm dispatch. Provide job type, city or ZIP, timeframe, and callback number. Returns a dispatch ticket with reference and intake status.",
      "tags": [
        "plumbing",
        "dispatch",
        "emergency",
        "home-services",
        "booking",
        "intake"
      ],
      "examples": [
        "Burst pipe emergency in Clearwater FL, ASAP, callback 813-555-0142",
        "Water heater failure in Tampa 33602, today before 5pm, customer prefers text confirmation"
      ],
      "inputModes": [
        "text/plain"
      ],
      "outputModes": [
        "text/plain"
      ]
    },
    {
      "id": "after-hours-overflow-handoff",
      "name": "After-Hours / Overflow Handoff",
      "description": "Hand off overflow or after-hours caller details. Sam calls or texts the contact, captures the issue, books the job into the contractor's calendar, and returns the booked slot with confirmation reference.",
      "tags": [
        "after-hours",
        "overflow",
        "scheduling",
        "triage",
        "home-services"
      ],
      "examples": [
        "After-hours voicemail: sewer backup in St. Petersburg FL, customer requests callback at 7am"
      ],
      "inputModes": [
        "text/plain"
      ],
      "outputModes": [
        "text/plain"
      ]
    },
    {
      "id": "insurance-claim-mitigation-intake",
      "name": "Insurance Claim — Emergency Mitigation Intake",
      "description": "Accept an insurance-related water/fire damage emergency for mitigation dispatch. Requires loss type, property city or ZIP, policyholder callback number, and EXPLICIT policyholder consent (include \"consent:yes\" in the task text). No claim data is shared with any third party beyond the dispatching party.",
      "tags": [
        "insurance",
        "mitigation",
        "water-damage",
        "claims",
        "restoration",
        "emergency"
      ],
      "examples": [
        "Water damage loss, roof leak, Orlando 32801, policyholder callback 407-555-0177, consent:yes"
      ],
      "inputModes": [
        "text/plain"
      ],
      "outputModes": [
        "text/plain"
      ]
    }
  ]
}